Each style is made with fabrics created from recycled PET bottles and woven into durable ripstop. Book one of our rooms and enjoy exceptional comfort. Regardless of that, our services help you reach your destination. You can rely on our trained team: Processing, care and transport processes are based on species-specific and individual needs. German flagship airline Lufthansa announced on Wednesday that it would suspend all flights to and from mainland China until February 9, as the number of deaths from a coronavirus outbreak rose to 170. At the same time, the option includes travel cancellation and trip interruption insurance. Our reliable Boeing 777 cargo aircraft, special horse containers and the exclusive Frankfurt Animal Lounge ensure that your four-legged friends arrive relaxed. Here are the right contact partners for your specific queries of the Lufthansa Group: Investor Relations contacts for private and professional investors: Should you wish to contact Lufthansa as a customer or business partner, please phone our hotline in Germany on +49 69 86 799 799. FILE PHOTO: Airplanes of German carrier Lufthansa are parked at the Berlin Schoenefeld airport, amid the spread of the coronavirus disease (COVID-19) in Schoenefeld, Germany, May 26, 2020. If your negative COVID-19 PCR test result or negative rapid test result comes in too late, ... e.g. FILE PHOTO: A Lufthansa jet is seen behind a barbed-wire fence at the airport as the spread of coronavirus disease (COVID-19) continues in Frankfurt, Germany, June 2, 2020. When embedding Share prices and charts, further cookies will be set. Lufthansa planes grounded by the coronavirus pandemic at the airport in Munich. The insurance package of the Travel Care option includes a compensation payment for the passenger in case he/she has to go into quarantine at his/her destination due to a Covid-19 infection. The Lufthansa Group is a global aviation group with a total of more than 580 subsidiaries and equity investments. Photo: AP. all documents for veterinary and customs procedures, Freight forwarders can book via the Lufthansa Cargo Service Center, Private individuals need to book through a freight forwarder – find the one that’s right for you with our, If you do not want your animal to be transported as air freight but as excess luggage, please contact the, You can find information on entering the European Union at, You can find further useful information in our, Reliable service from a single source thanks to our specially trained team, including 24/7 support, Frankfurt Animal Lounge is geared towards the care of horses, Hard-wearing asphalt floors, which are better suited for horses than concrete, 42 stalls, which can be flexibly adjusted to space requirements – up to 28 m² per horse, Highest hygiene standards, dust-free sawdust and quality hay, Cozy relaxation area for persons accompanying the horses, High-quality horse containers, jointly developed with the container-specialists VRR Aviation, Space for up to three horses per container, Lots of room to the sides for a stress-free journey, Interior decorated in light colours to reduce fear of ‘dark boxes’, Optimal visual protection between the animals due to sliding partitions in the upper part of the walls, Large windows in the covers allow fresh air to get in, Better protection from injury, heat and cold: cutting-edge plastic materials instead of aluminum in the interior, Particularly visible flooring: stable, non-slip palettes for optimal grip and better loading, Easy handling: automatic roll-up covers at the front and back accelerate loading and unloading, More space to relax: accommodation in much more spacious kennels at the Frankfurt Animal Lounge*, Special transport requirements: Whether allergies, administration of medications or special food – our trained animal keepers will take care of it, Picture upon arrival: photos taken upon arrival in the Frankfurt Animal Lounge and sent to their owners, Information sheet provided before the start of your journey: Owners receive all necessary information in a timely manner before the start of the journey and can plan accordingly, Personal contact: Owners can get in touch with their personal contact at any time using an exclusive email address. At any time and from anywhere, whether you are home or on the move. The customer can choose between two options: "Travel Care" and "Travel Care Plus". For new bookings made until 31 May 2021, all fares of the Lufthansa Group airlines worldwide are changeable without a change fee (except for tickets originating in Japan for travels to Europe). Cookies for integrating external content, such as iframes. Any emergency medical repatriation is also covered, and all benefits are subject to the terms and conditions of the insurance policy. The result must also be validated by a physician or laboratory. For local hotlines click here. The policy will be implemented on Sept. 1. Satisfying international regulations. More information on entering Germany Example of a valid Covid-19 test result Check-in mobile. Midair and ground level - our infrastructure. It is even possible to transport several dozen showhorses on a single flight. Découvrez nos services. Lufthansa Group Airlines is thus one of the first airlines to offer its customers travel insurance with Covid-19 coverage as a supplement travel product. Fairmont offers well-being spa, … All international destinations (and Hawaii) have very strict rules surrounding the entry of pets.In most cases, international pet shipping preparations including veterinary treatments or obtaining permits may need to start months before departure. These excess baggage rates are only applicable on ET operated flights. Pet shipment services try to navigate a web of rules, flight restrictions and other hurdles to moving dogs and cats around the nation or the world. Find more information regarding cookies on our Data Protection Declaration and regarding us on the Imprint. On flights with a stopover in Frankfurt, you can also book our exclusive service for dogs and cats: With your personal Lufthansa Cargo iD, you can access all the services you need. Those have two functions: On the one hand they are providing basic functionality for this website. Passengers are still permitted to wear visors and masks with valves, the company said. Media Relations Lufthansa Group Germany lufthansa-group@dlh.de +49 69 696 2999, Rebooking fee for Lufthansa, SWISS, Austrian Airlines, Brussels Airlines and  Eurowings still…. Lufthansa Cargo eServices will simplify your working day. (1) = From 1 January 2020 restrictions will be imposed on the transport of hares and rabbits as well as dogs and cats belonging to … After accepting my $1800 booking (twice the normal price I would have paid) so that my pet could have enough time in Frankfurt for a layover in the Pet Lounge, the dimensions they gave me for my large dog seemed fine.
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