Our mission is to make life better for the 50-plus population by providing them with modern technology tools they can use in their daily life. Tell me more about: Refund Transfers and Advances . To request a refund for your ACTIVE Advantage membership, please contact our customer support team by email at ActiveAdvantage@ACTIVE.com. ater that day on 2/21/at 10:AM EST, the taxpayer called us again and asked for updateShe was told that we had received notification that the card company had completed their investigation, and we again advised the taxpayer to contact the card company directly,On 2/23/at 2:PM EST, we received a U.STreasury Trace request from the Department of TreasuryWe presume that this trace request was initiated by the government after the taxpayer contacted them,ln order to resolve this issue, the taxpayer needs to contact the card company, as we have repeatedly advised her, Ms [redacted] called Refund Advantage to let us know she did not receive her Refund Transfer check in the amount of $from A check was reissued to Ms [redacted] and sent via Fedex overnight to arrive 2/13/ Client Operations spoke with Ms [redacted] on 2/12/to let her know and she was pleased that the check would arrive to her new address the next day, Our customer called with questions regarding the disbursement of her Refund Transfer funds “Refund Transfer” funds are proceeds of a taxpayer’s federal or state refund after having been processed by a Refund Transfer program Refund Advantage is a Refund Transfer program serving taxpayer customers across the United StatesThe customer’s Refund Transfer was to be released as an ACH to the customer’s personal bank account The funds were sent via ACH to the account on 2/2/, This company treats their small business partners like they do not existCustomer service is not knowledgeable and they lie constantly No one really knows the company policies and regulationsThey will tell you that one representative lied to you then turn around and tell you another lieThis is not a customer friendly company and management is a ***Someone needs to investigate this company and talk to their clients to improve customer serviceI was told several times that I would be called back and wasn'tI had paperwork submitted for several weeks that was not processed and I was told that by a representative yet nothing was done to correct this because it was passed the deadline instead I was given lies as to what really happened by everyone except one honest managerEvery other tax product bank is better than this one and I will not use them again after this year is complete, The person assigned to your account does not return callsWhen you ask to speak with a supervisor they say noI told them my name and information and they said I was not that personI was treated as if my feminine voice could not belong to a man, The tax preparation office that the tax payer selected and used has provided us signed copies of all disclosures, signed by the tax payerThese disclosures include all fees charged by the tax preparation office This issue is not between Refund Advantage and the tax payer, but rather the tax payer and their selected tax preparer, as such this complaint is limited to those two entities and Refund Advantage has no additional information to provide.” Tell us why here, They hold your dd! Whether you need help face-to-face or on the phone, we are at your service with our local offices throughout the state. … The consumer verifies that they have received the funds, and controls were put into place... both the satisfaction of Ms*** and the tax officeThe hold placed on Ms***’s check was done so by *** ** *** as part of their standard operating policies concerning large check deposits, and a condition that we are unable to influenceHowever, per the conservation Ms*** had with a representative on 4-14-2016, she is in possession of her tax refund and is satisfied that the issue has been resolvedAs such, Refund Advantage and the consumer consider this issue to be closedWe thank Ms*** for selecting Refund Advantage and look forward to working with her again next year, Refund Advantage -FIU personnel have been working with Ms*** *** since May on her complaint, as evidenced by her reference to the correspondence we sent her on 5/13/16. Tell us why here, Revdex.com: Reservations and ticket changes If you still require assistance, you can contact us at (800) 446-8848. Records indicate that upon initial visit with her tax preparer, the taxpayer requested that the proceeds from her tax refund be provided to her via a check to be issued through Refund Advantage's service (1/31/at 9:PM EST).Subsequent to that initial application, information was sent to Refund Advantage to change the method of proceed delivery to an ACH direct deposit to a specified routing and account numberSystem records verify that the change was made on 2/8/at 8:AM ESTThat change was made using the unique Fand password for the payer's tax preparer.SEE ATTACHMENT FOR ORIGINALWe had received the government refund on 02/09/and initiated an ACH direct deposit to the account specified by her tax preparerThe tax preparer contacted Refund Advantage on 2/14/at 4:PM EST to notify us that the routing and account information for the taxpayer was incorrectBecause we had already disbursed the funds to the account specified for the taxpayer, Refund Advantage immediately initiated an ACH Request with the receiving bank to attempt to research the issue on behalf of the taxpayer.On 2/15/2017, the taxpayer telephoned Refund Advantage at 10:AM, 10:AM, 10:AM, 11:AM, 11:AM, and 11:AM ESTBy 12:PM on 2/15/2017, the receiving bank had identified that the funds were deposited to a cardAt 12:PM, our client operations division attempted to contact the taxpayer to relay that information, including contact information and appropriate steps to take to reclaim her funds; however, she huon our client operations employeeThe employee attempted to call her back; however, the taxpayer did not answer the phone, and we were forced to leave a voicemail.Later the same day on 2/15/at 1:PM, the taxpayer called us again, and we provided her with the information necessary to contact the card company, The taxpayer contacted us again, instead of the card company, at 8:PM EST.On the following day, 2/16/2017, the taxpayer contacted us at 6:PM and 6:PM ESTOn 2/18/2017, the tax payer contacted us at 4:PM EST, On 2/21/at 9:AM EST, the taxpayer contacted us again, and we again directed her to contact the card company directly; the taxpayer responded that she "was busy and would just call back later." Rest assured that we wish to resolve this manner as efficiently and effectively as possible and we will communicate the final outcome to Ms*** *** immediately upon receipt. This now has become a LEGAL matter. Because we had already disbursed the funds to the account specified for the taxpayer, Refund Advantage immediately initiated an ACH Request with the receiving bank to attempt to research the issue on behalf of the taxpayer,On 2/15/2017, the taxpayer telephoned Refund Advantage at 10:11 AM, 10:33 AM, 10:53 AM, 11:12 AM, 11:42 AM, and 11:52 AM EST. As well as identity theft. I had paperwork submitted for several weeks that was not processed and I was told that by a representative yet nothing was done to correct this because it was passed the deadline instead I was given lies as to what really happened by everyone except one honest manager. See attachment for original document.On the following day, 2/16/2017, the taxpayer contacted us at 6:01 PM and 6:39 PM EST. After reading this, if you still believe you qualify for a refund, you can use the form on this page. He said he needed the money so he told me to get eBay card he first said buy 25.00 e bay card I got that he told me to give him the number on back of card I did then he said he told me 125.00 go back and get another card he said I had won the prize by being a good customer paying my bills on time and I was being rewarded . That change was made using the unique fog-in and password for the payer's tax preparer.We had received the government refund on 02/09/2017 and initiated an ACH direct deposit to the account specified by her tax preparerThe tax preparer contacted Refund Advantage on 2/14/2017 at 4:33 PM EST to notify us that the routing and account information for the taxpayer was incorrect. A qualifying expected tax refund and e-filing are required. When an RA bank product is used for refunds in a 1040 return, there must be a valid daytime, evening, or cell phone number typed in the appropriate field on the Name and Address screen (Screen 1). Why am I receiving EF Message 6061 after filling out a Refund Advantage bank product? Contact us or have a Simpra Advantage Representative contact you. If checks are available for printing, the number of available checks will appear in the grey login box in the center, right-hand portion of www.refund-advantage.com. No one really knows the company policies and regulations. I am so frustrated and have called customer service at least twice a day for the past 4 days now trying to get an issue resolved. Still I have not received my tax refund. The algorithm is subject to change in future. H&R Block Maine License Number: FRA2. Refund Advantage’s All-In-One approach simplifies the tax refund payment process by offering consistently priced Refund Transfers, Taxpayer Advance Loans with no-cost options for the taxpayer and no in-season marketing fees for EROs and exceptional customer support in both English and Spanish. For example, $2,500 loan representing 50% of expected refund borrowed over 29 day term, total amount payable in a single payment is $2,571.51 including interest. Providers are routed by their Tax ID. Our proprietary underwriting allows us to help more customers. For your reference, details of the offer I reviewed appear below. Johns Hopkins Advantage MD is a Medicare Advantage plan with a Medicare contract offering HMO and PPO products. between banking partners to prevent future occurrences of this nature. Contact Metabank customer service. Pissed Consumer © 2021 All Regards, [redacted], Refund Advantage is committed to working with our consumers to ensure satisfaction with our services and those provided by the tax preparation offices we conduct business withOur operations staff has diligently worked with the tax preparation office in This is tax fraud. How can i get my money without it being sent back to the irs please help”, https://www.refund-advantage.com/assets/privacy-policy.pdf. In the Delivery section of the item you wish to remove, select Cancel. Toll free: 1-888-891-0707. Have something to share about Refund Advantage? With our Member Satisfaction Pledge, if at any time during your annual membership you are not completely satisfied, we’ll cancel your membership and give you a prorated refund. Tax … I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. What can we help you with. Each rep gives me a totally different answer and I still do not have a solution. Someone needs to investigate this company and talk to their clients to improve customer service. General Provider line: 1-877-842-3210. On 2/21/2017 at 9:43 AM EST, the tax payer contacted us again, and we again directed her to Records indicate that upon... 800-882-8880 or your elite reservation number. Email addresses. I will not use Refund Advantage again after this year. FasterMoney Prepaid Debit Cards can get you paid 2 days faster for direct deposits like pay checks and tax returns. Mistakes on client's causing delays making your job more difficult. Call us at 1-844-637-4770 (TTY 711) to schedule a one-on-one appointment with a Simpra Advantage Representative. Contact. Loans in the amounts of 25%, 50% or 75% of your expected tax refund have an APR of 36.0% with a minimum loan of $1,250. Refund Transfers, Taxpayer Advance Loans, Tax Office Loans and outstanding customer service are just some of the reasons more than 25,000 independent tax offices are enrolled in Refund Advantage’s system. You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Get the MetaWallet app to view card balance and transaction history, and it’s safer than cash with our lost/replacement card feature. We have had numerous contacts with Ms***, even as recently as 10/26/16, when she was told that the process still ongoing, and we had not yet received a final determination from the *** ** *** ***. 48 Refund Advantage Reviews and Complaints @ Pissed Consumer If you are already logged into the Customer Center, you can click *** ** ***. Seniors Advantage Bouquet I signed up and paid for Lifetime and membership of Seniors Advantage on the 2nd February 2021. This company treats their small business partners like they do not exist. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. By 12:00 PM on 2/15/2017, the receiving bank had identified that the funds were deposited to a card, At 12:15 PM, our client operations division attempted to contact the taxpayer to relay that information, including contact information and appropriate steps to take to reclaim her funds; however, she hung-up on our client operations employee. Customer service is not knowledgeable and they lie constantly. Dont ever use this company, Refund Advantage -FIU personnel have been working with Ms [redacted] since May on her complaint, as evidenced by her reference to the correspondence we sent her on 5/13/ Unfortunately, her allegation involves a potential criminal offense and involves a lengthy process for determining whether she was the victim of a “forgery” She has reported this matter to the police, which is what we recommended, however we have no control over the status of the current police investigation into this matter Any follow up or recommendations regarding the investigation, apprehension and prosecution of those involved is between the victim- Ms [redacted] and the police/prosecutorial authorities We will support the police investigation in any way possible and do so on a regular basis with local, state and federal agencies across the country Separate from the police investigatiare attempting to assist her, through the only legal remedy we have available, by filing an administrative claim through the [redacted] Ms [redacted] has been instructed in both phone calls and correspondence that this process can take an extended period of time The 9O days that she references is merely used as a guide for an “estimated” average time of review and disposition of a case Furthermore, that estimate is based upon the submission and receipt of the fully completed “complaint package” by the [redacted] , NOT from the time the offense was reported to us We have had numerous contacts with Ms***, even as recently as 10/26/16, when she was told that the process still ongoing, and we had not yet received a final determination from the [redacted] Regardless of the outcome, we will provide her with the final disposition of her case as soon as we receive it The final determination is totally within the discretion of the [redacted] - we are merely assisting her in attempting to recover her funding Rest assured that we wish to resolve this manner as efficiently and effectively as possible and we will communicate the final outcome to Ms [redacted] immediately upon receipt Tell us why here, RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. Because we had already disbursed the funds to the account specified for the taxpayer, Refund Advantage immediately initiated an ACH Request with the receiving bank to attempt to research the issue on behalf of the taxpayer,On 2/15/2017, the taxpayer telephoned Refund Advantage at 10:11 AM, 10:33 AM, 10:53 AM, 11:12 AM, 11:42 AM, and 11:52 AM EST. I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. Select a reason for cancellation and then select Yes, Cancel. We'll get back to you as soon as we can!
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