There are three ways you can activate your new Metro by T-Mobile phone: In order to Bring Your Own Device to a new Metro by T-Mobile mobile plan, you will need to check your phone’s compatibility. Go into your settings and check the following things: Wi-Fi is off, Airplane mode is off, Blocking mode is off, Call reject is disabled, By calling 1-888-8metro8 (1-888-863-8768), Type Metro by T-Mobile phone number when prompted, Answer secret question associated with that number, A temporary password will be texted to you, Exceeding credit card limit or insufficient funds, Invalid payment information: Credit card number, Billing address or ZIP Code, Security code, First/Last name, Expiration date, Dial #7678 from the account holder’s phone, Verizon will send a text message with a link, It will display your Account Number & Transfer PIN. I’m having problems with my Caller Tunes service since it was discontinued; who should I contact for help? This should tell you how much of your allotted high-speed 4G LTE data you’ve used for the current payment cycle. We provide METROPCS Unlock Code by which you will be able to use your Network Unlocked METROPCS phone with any Worldwide Network SIM Card of your choice. You may also need to take any locked smartphone to your current carrier to have it unlocked. All lines on a family plan will be due on the same date. Metro PCS is a prepaid company that uses the T-Mobile network and offer unlimited prepaid plans. This means you’ve successfully set up backup. Otherwise, you’ll need to search for and install the service from the Google Play store. The user experience is simple and seamless. Music Unlimited™ – Stream music from 40 different services without using up your high-speed data. So, will I continue to go to MetroPCS stores to get Metro by T-Mobile? What happens to my mobile backup when I exceed my storage limit? Samsung's Galaxy Note 10 gets some Galaxy S21 features with One UI 3.1, I'm anti-Facebook, but even I can see value in its rumored wearable devices, iOS 14 may look great, but Android launchers still put it to shame, These are the best heavy duty cases for the Samsung Galaxy S21. If you are unable to send or receive MMS on your Metro by T-Mobile device, there are several steps you can take to help resolve the issue: If these troubleshooting attempts do not allow you to send or receive MMS on your Metro device, take your phone into your local Metro store or call customer service at 1-888-8metro8 (1-888-863-8768) for additional help. Learn more about Mexico Unlimited®. We want to encourage users to change the passwords on all of their important and private accounts that might be compromised by a lost or stolen phone, including your password to My Account. MNC: 16 Facebook already watches basically everything you do online, so why not feed it a little more personal data for the potential benefits you'd receive? Google One offers Google Play credits and preferred pricing on select hotels found in Google Search - more is coming. Is Caller Tunes subscription available for purchase? What is Twitch Prime? The only way to get it, is the phone`s imei which is also unique of each and every Samsung phone. How long will it take to receive my online device purchase? APN: fast.metrobyt-mobile.com Metro by T-Mobile has several services available to add onto your 4G LTE phone plan. Then create a new APN (tap the plus sign or overflow menu) and call it MetroPCS (or whatever you want really). Is there a cost to use AppManager? If you exceed your storage limit, your phone stops backing up, but you can still access your most recent backup and use it to restore a new device. The APN — or Access Point Name — is a gateway from your phone to the carrier that helps to make communications run smoothly. Learn more about Data Maximizer on the Metro Plans page. If you’re on an eligible Metro plan, the cost of a 100 GB Google One subscription is included in your rate plan at no extra cost. If your phone is unlocked, it means your current carrier doesn’t have any restrictions keeping you from porting your phone number to a new carrier. How does Google One automatic mobile backup differ from Drive Backup and Sync? If you’re not 100% satisfied with a purchase, we offer a money-back guarantee with our Return Policy. Does mobile backup cost extra? Google One automatic mobile backup, is a “set it, and forget it” backup feature for certified Android devices offered as part of a service plan from Metro™ by T-Mobile. Use this store locator to find the Metro location nearest you to see its hours of operation. If the accessory was purchased online, it must be shipped back to Metro using the return-shipping label that was included with the accessory. Server: Not Required Yes! The add a line rate is $30 per line. One of your saved payment methods can be used to make automatic monthly payments to your Metro by T-Mobile account. You can also consider setting up automatic mailed payments through your bank. Metro by T-Mobile includes 4G LTE Mobile Hotspot on many of our data rate plans. Do not ship the mobile phone to Metro – this will delay the exchange process. Sharing benefits through Amazon Household requires both adults to link their accounts in an Amazon Household and agree to share payment methods. No, AppManager is available on Metro by T-Mobile Android phones. You’re able to pay for service several months in advance. If your Hotspot-compatible Metro by T-Mobile phone is unable to connect to the Hotspot service, there are three things you can attempt to fix the issue: If these three steps don’t allow your Mobile Hotspot to connect, please take your phone into your local Metro store or call customer service at 1-888-8metro8 (1-888-863-8768) for additional help. Users can access MetroWeb inside the Metro Coverage Area. Prime members get fast, free delivery on over 100 million items, even free same-day, one-day and 2-hour delivery on some items (available in select cities). Which mobile apps should I download to enjoy my Prime benefits on the go? However, the individual app may have associated cost. You can download the following mobile apps from the App Store or Play Store: How do I get Amazon Prime from Metro by T-Mobile? Please refer to confirmation emails you received regarding your order, or our return policy for full details. If you received a message that your payment was declined, Metro hasn’t withdrawn these funds from your account. or call customer service at 1-888-8metro8 (1-888-863-8768) to reactivate your account. To learn more about how to take advantage of the offer, go to www.metrobyt-mobile.com/manageamazonprime. No. Can I change my rate plan at any time after activating my phone? Once a device becomes eligible for unlocking (eligibility requirements are described below), Metro by T-Mobile will automatically and remotely unlock the device within two business days if the device supports remote unlock. Mexico Unlimited® gives you the opportunity to make phone calls to and from Mexico. Downloads the latest photos from the cloud onto new devices, so you can easily view and share with other apps. If you no longer have the text and need to register, go here. If you're using more than 15GB of storage, all your files will stay safe, but you won't be able to store anything new. It should take only about 10 minutes to complete the activation process. Learn more about photo upload quality here. How does Google One automatic mobile backup work with Android Backup and Restore? At this time, you can choose to access it, delay it for a later time, or skip it entirely. Metro PCS provides nationwide talk, text, and data depending on the plan services using GSM, HSPA, HSPA+ and 4G LTE networks. MetroZONE does use a very small amount of data to load and display content, but it only loads content when users open and interact with the application. Once you’ve added the Scam Shield Premium, you can set up Voicemail to Text by following these steps: You can select to have voicemails sent as either emails or text messages. ), Making Payments on a Metro by T-Mobile Family Plan. Metro will send a monthly text message to your phone each month to tell you how much your next payment will be and when it is due. Experience the new mobile version of My Account. Security is and has always been a top priority for us. You will see a notification at the bottom confirming both are restored. This feature is included in our $40 rate plan at no extra charge. If you wish to change your password or account information while logged in to My Account, visit the Profile tab, open your preferences and edit your name, email, or password. You can file a claim on the PHP website or by calling 1-888-862-3397. The family plan is available with features on the primary line associated with the $40, $50, and $60 features. If you experience problems with the Caller Tunes service, please contact Customer Care by calling 611 or 1-888-8-METRO-8 (1-888-863-8768). How do I know my information is safe with Google? Proxy: Not Required For specific questions about the latest benefits and how to use your benefits, talk to a Google expert or access the Google One help center. If you are bringing your existing number, make sure you have your account number and your PIN number ready. Google One is a new plan to manage your paid storage and get access to benefits. We took care of it for you, no need to make a change, simply keep using your service the same as before and enjoy the power of the T-Mobile network. After the 14th day, the replacement phone will be sent back. Customers have the option of doing nothing and will continue to receive the same great service they have enjoyed from Metro. APN Settings for BlackBerry. Can I return my phone purchased online in-store? You can request a new verification code by going here. Right now, our website supports purchasing select iPhone and Android devices. Password: Not Required Google One automatic mobile backup, works with Android Backup & Restore to back up your Original quality (full resolution) photos, videos, and MMS messages safely in the cloud. If you could access the web and no longer can, or you transferred from another mobile provider and cannot access the web, your APN may need to be reset. You can use the online activation tool to reactivate Metro by T-Mobile service online. Your account balance will show a credit until it’s time to make another payment. This add-on service allows you to review all of your local outbound calls. Wi-Fi Calling ­– Use a Wi-Fi Internet signal to place calls on your Metro by T-Mobile phone. You can save several credit or debit cards (MasterCard, Visa, American Express). You will need to download the Google One app from the Play store and sign in to a Google account to register and set up mobile backup. Google One automatic mobile backup stores your Original quality (full resolution) photos, videos, and MMS messages safely in the cloud. What is a Google expert? Just put a check mark next to the ones you want to be downloaded to your smartphone and the phone will do the rest. You’re able to text to phone numbers from participating international wireless carriers. Google One introduces direct access to Google experts for members to ask questions and get help troubleshooting on all consumer Google products and services. No, the apps are the same as those in Google Play Store. On all plans, during congestion users >35GB/mo. After setup, you’ll get a notification for AppSelector - you can open, delay or skip for good. Make sure you haven’t cancelled your old service; you’ll need an active phone number to make the transfer. While all accounts start as basic, there is no cost to upgrade your account. When using Wi-Fi calling, it’s important to update your E911 Address inside the MyMetro App. I did not receive a verification code when trying to register for the Amazon Prime offer? Also check to make sure your data is turned on in your phone settings. The service transcribes up to 480 characters, which can be emailed to you with an audio recording of the message. Metro by T-Mobile recommends you download these updates; they are important for the best possible customer experience. If you choose to receive Voicemail to Text by text messages, the message may be split into multiple text messages if it is longer than 160 characters. Why must I purchase the Select Shared Calling service for calls to conferencing, chat, radio broadcast and other similar numbers? Sign up now to get the latest news, deals & more from Android Central! Setting up your APN on MetroPCS isn't hard, we'll show you to get it done in just a few quick steps! Is AppSelector required for me to get AppManager? Members can watch award-winning Prime Originals, and even add channels like HBO or Showtime. To port a mobile phone number typically takes less than 10 minutes, while a landline can take three to five days. You can turn off Data Maximizer to allow for highest quality of video available by purchasing the HD video service. for most plans) and customers choosing lower-prioritized plans may notice lower speeds & Metro customers may notice lower speeds vs. T-Mobile, due to data prioritization. AppManager can be delayed for later or skipped entirely. Prime also includes streaming of thousands of popular movies and TV shows. Calls to other types of services like chat lines, conference calls, radio broadcasts, and others aren’t always included. MetroPCS stores will be updated internally to reflect all of the new changes inside the company, however it will take us some time to change the names on the outside of our locations. Today, customers with a Metro by T-Mobile Motorola E5 Plus, LG Stylo 4 and Samsung Galaxy J2 with the latest Android software update can get AppSelector. Contact Customer Care with any questions you may have. On your phone, go to Settings > More > Mobile Networks > Access Point Names > Menu. When you go back to the home screen, you should see either “Backup On” or “Backup Complete” along with a green cloud icon. What if I already have a Prime membership? The defective accessory must be returned for exchange with the payment receipt to the original Metro store where it was purchased. Contact Metro for help with your lost or stolen phone by visiting your local store or by calling 1-888-8metro8 (1-888-863-8768). The only thing that you need to keep in mind is … Thankfully, we've found a nice roundup of options for you to consider. Can I buy your other connected devices (MetroSmart Hotspot, Tablet, etc.) You’ll hear a message before the call is connected for services that require the Select Shared Calling add-on. More storage for Original quality (full resolution) photos and videos. Metro by T-Mobile’s approach to device unlocking. MetroZONE also includes a feature called My Metro (read about it here) where you can adjust your privacy settings. Prime is included as an option with your new $60 unlimited rate plan. There are three ways you can change your Metro by T-Mobile plan. Video streams at 480p. This is required for you to bring your number to Metro. AutoPay is a worry-free way to make payments. Google Photos still works the same way - you can backup, access, and share your photos and videos. If your Metro account is suspended for more than 24 hours your Prime benefits will also be suspended. No. If you can use some parts of the phone like make calls and send texts but can not … Most conference lines provided by employers will not require the Select Shared Calling service. If you are unable to send or receive SMS on your Metro by T-Mobile device, there are several steps you can take to help resolve the issue: If these troubleshooting attempts to not allow you to send or receive SMS on your Metro device, take your phone into your local Metro store or call customer service at 1-888-8metro8 (1-888-863-8768) for additional help. A signal booster is a device that helps to extend the cellular coverage footprint in areas of weak or poor coverage. Provides easy one tap controls to backup your media files, Press 6 in the menu to go to Voicemail to Text. You can also seek assistance in your nearest Metro store. After 7 days, you and your family members (if family sharing is enabled) will lose access to your additional storage, extra member benefits and Google experts. You can reactivate an account by simply making a payment within 30 days of the initial due date. We offer promotional pricing on devices when customers visit a Metro by T-Mobile store. If you are unable to do so while roaming, try these troubleshooting steps to resolve the issue: If these troubleshooting steps don’t allow you to make and receive phone calls while roaming in Mexico, please take your phone to a local Metro store or call customer service at 1-888-8metro8 (1-888-863-8768) for additional help. Google One is for backing up your mobile device, while Backup and Sync is for backing up your computer, camera and SD Cards. If you have an account with one of these digital app stores but are still having issues downloading apps, try these troubleshooting tips to resolve the issue: If your issues are with an already downloaded app, try these steps to fix the problem: If you still experience issues with your smartphone apps after attempting these troubleshooting techniques, please take your phone to a local Metro store or call customer service at 1-888-8metro8 (1-888-863-8768) for additional help. The BYOD process requires an unlocked phone with an active phone number. Do I need a new SIM card? What Network Does Metro by T-Mobile Use? Others, however, won't be so lucky. AppSelector is only available on the Metro by T-Mobile Motorola E5 Plus, LG Stylo 4 and Samsung Galaxy J2 at the moment with more Android devices planned in the future. Each adult keeps his or her personal account while sharing those benefits at no additional cost. Even with high-speed 4G LTE, the time it takes to download or upload a file will vary based on your location, your phone’s processing power, memory, number of users on the wireless mobile network, server speed, etc. You must sign up for Metro’s new $60 Unlimited rate plan. Just make sure you have your IMEI and SIM card number(s) before you get started. Check www.metrobyt-mobile.com/phones for details. It helps Metro smartphones run more efficiently. At this time, you can choose to access it, delay it for a later time, or skip it entirely. If you are experiencing issues connecting to data or the Internet on your Metro by T-Mobile device, there are steps you can take to resolve the issue: If these troubleshooting attempts do not help you restore data or connect to the Internet, take your phone into your local Metro store or call customer service at 1-888-8metro8 (1-888-863-8768) for additional help. The service includes unlimited calling to mobile phones and landlines, as well as unlimited text messaging. If you decide to turn off Voicemail to Text, it will not delete the original audio voicemail or the converted message. I'm a Drive user - how does this impact me? How do I access AppManager? I would like to receive news and offers from other Future brands. Even when a payment is declined, many credit and debit cards will place a hold on your account because a transaction was attempted. It’s 100% genuine. You’re able to download and add smartphone apps using the Google Play store, the Microsoft App Store, and the Apple App Store, depending on your phone’s operating system. Learn more about Canada Unlimited™. Tap Reset Wi-Fi, Cellular & Bluetooth > RESET SETTINGS > RESET SETTINGS. If you have a device that isn't cooperating, you can try to change the APN to MetroPCS and see if that fixes the problem. Thanks to Music Unlimited™, customers can stream from more than 40 music services, like Apple Music™, Spotify, and Pandora, without using high-speed data. How much storage am I using now? Visit your Metro by T-Mobile location to add extra data. Many third-party devices that you activate on MetroPCS will fire up and run properly without you having to make any changes to the settings. Currently, for Metro to cover the cost of the Google One membership you must activate your membership within the Google One app from an Android device. With just one tap, members will be able to connect directly with a Google expert via phone, chat, or email (note that business products like GSuite and non-Google products are not covered). If the exact model is not available, replacement will be a similar kind and quality. If you’re on an eligible Metro plan, the cost of a 100GB Google One subscription is included in your rate plan at no extra cost with options for more storage. Can I buy a phone and activate it on a rate plan at the same time? The unlocking of Metro LG Stylo 5 don’t require an unlock code. I’d like to get more apps. myMetro is a free smartphone app that comes preloaded on all Metro by T-Mobile phones. If the device doesn't work properly when you receive it or stops functioning for any reason covered by the warranty, bring your device to a Metro store or authorized dealer. (as a non-Google One member) Go to https://drive.google.com/settings/storage to see your current storage usage across Drive, Photos and Gmail. Deals: Exclusive deals on products just for Prime members, plus early access to Amazon deals throughout the year. If you need more minutes, you can get 1000 minutes of Select Shared Calling for $10 per month. Will network coverage be affected? If changing your password, you will be asked to answer the secret question before the password will be changed. Do I have to get the app? Nationwide 4G LTE Mobile Network – Connect to high-speed data across the U.S. with our Nationwide 4G LTE network. Prime at Whole Foods Market: Exclusive savings in-store, including an extra 10% off all Sale items and weekly Prime Member Deals, plus 2-hour delivery of your Whole Foods Market groceries in select cities. This means you can get big network coverage, without paying big network prices! There are four ways you can change your Metro by T-Mobile phone plan: All Metro by T-Mobile Plans include these features designed to help you make the most of your high-speed data: Plans will include these features and many more. Additionally, users are required to register their boosters prior to use. World Calling makes it possible for you to talk and text to and from several countries around the world. What will this mean to the phone selection available from Metro? Your Prime benefits will start again when you pay for your Metro service and reactivate a qualifying plan. The Caller Tunes service plays over the mobile carrier network when someone is calling you. Yes, please contact Customer Care at 1-888-8-METRO-8 (1-888-863-8768) with any questions you may have. Effective 4/24 the Caller Tunes service is no longer available for new enrollments. Can I purchase refurbished or pre-owned phones online? Order MetroPCS phone Unlock via IMEI Unlike other unlocking companies, we have a direct connection to the manufacturers' databases, and detect your make and model automatically using just your IMEI.This also means our unlocks are 100% legal and … Simply use your 8 digit Account PIN or answer your security question. What counts against my storage quota? If you want to downgrade your plan, the changes will take effect on your next payment due date. This information will be used to locate boosters in the event network issues are believed to be linked to the booster operation. Contact a Google expert by using your Google One app, or Metro Customer Care by dialing 1-888-8METRO8 for any issues backing or restoring your phone. Currently, in order to have Metro cover the cost of a Google One membership, you’ll need to activate it on an Android device by downloading the Google One app. Currently we do not have a way for you to go through AppManager on your own. The activation tool will walk you through setting up your account, including bringing your number from your current carrier or getting a new phone number, picking a plan, and more. Requirements: 1) Foreign sim card (sim card from another carrier) 2) Wi-fi/Internet connection Once you have unlocked your METROPCS Phone by using the METROPCS Unlock Code you will be able to use your METROPCS Phone with all global GSM Networks SIM cards. Google One automatic mobile backup will be available to Metro customers on the new $50 and $60 dollar plans who download the Google One app on their Android phones. Wi-Fi calling won’t work without an E911 Address. When bringing a third-party device to MetroPCS, it's not unusual to have to change the APN settings on your phone. AppSelector will pop-up after setting up your device. You should also consider upgrading your plan to include a larger allotment of 4G LTE data. Shop from our best brands available, including Apple iPhones, Samsung, LG, and more! You can unsubscribe at any time and we'll never share your details without your permission. VPN Deals: Lifetime license for $16, monthly plans at $1 & more. Prime Reading: Unlimited access on any device to more than a thousand eBooks, popular magazines, comics, books with Audible narration and more. All lines of the Family Plan must be paid in full by the due date to keep service active for all phone lines. For a more detailed list of Prime benefits, please visit: https://www.amazon.com/gp/help/customer/display.html?nodeId=201910360. We accept Visa, Mastercard, and American Express credit or debit cards. And now, customers have the choice to change to our new plans featuring unlimited high-speed data all month long, streaming video, cloud storage and more if they want to. Upon activation of your new rate plan, Metro will send you a text where you will be redirected to Amazon to create your Amazon account and activate the Prime membership. The quality of a Wi-Fi phone call is dependent on the strength of the signal and the quality of the Internet router. Your files, emails, and photos are stored safely on our servers. Data usage is entirely based on how much you use MetroZONE. You can visit the Amazon Prime help page here. It's easy to change APN on MetroPCS if you're having issues. If your mobile service is no longer through Metro or you leave the qualifying service plan for a different plan that does not offer Amazon Prime, your Prime membership will be automatically cancelled. If you are unable to make or receive calls from your Metro by T-Mobile phone, there are a number of troubleshooting techniques you can try to resolve this issue: If none of these techniques allow you to make or receive phone calls, take your phone into your local Metro store or call customer service at 1-888-8metro8 (1-888-863-8768) for additional help. Yes! Metro by T-Mobile is launching AppSelector, a free feature that helps you better manage app clutter, on the Metro by T-Mobile LG Stylo 4. It gives you the power to manage your service directly on your phone, including: If you ported a device to Metro, myMetro will not have been automatically loaded to your phone. Metro by T-Mobile can help you to suspend service to your lost or stolen phone. Prime Video: Stream and download thousands of movies and TV shows, including award-winning Prime Originals like. It includes helpful and up-to-date information like weather forecasts, sports scores, and current gas prices. This page will give you your tracking number and take you to the UPS.com tracking page. Many times you'll find that if you're having trouble sending or receiving MMS messages, or there are some hiccups with your data services, that using the proper APN settings will fix things up. What happens to my free storage (15GB) when I get Google One? Each family member can log in and securely save payment methods without other members seeing their payment information. Your number may no longer be available after those 30 days; you will need to set up new service by visiting a store or by calling customer service. After activating a new device, Metro by T-Mobile customers will receive a notification from App Manager asking if they want to remove unused apps on their phone to better maximize space. If you still can’t access the Internet, we recommend turning your device off and back on again – often resetting the device in this way will help it connect to the Internet. You can do a one-time boost or increase your data allotment monthly. Returns for online purchases must be done by the return shipping instructions provided, not by going to a store. Up to five family members can combine their phone lines into a Metro by T-Mobile family plan. How do I sign up for Twitch Prime?To take advantage of Twitch Prime benefits, you must link your Amazon account with a Twitch account. Learn more here. After 30 days, you’ll need to visit your local Metro by T-Mobile store.
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