Ply Gem will not replace a product that they sold me that is defective. The siding was purchased by the original builder of my home [redacted], in 2009, and this builder is no longer in business. Pair that with our commitment to customer service, sustainable practices and wide variety of window styles that fit all your design needs, and you’ll get the right window ","neg-2, Plygem is not standing behind their lifetime warranty. Plygem came out and again said it was an installation error. They provide ice when it works. According to the company, "Ply Gem utilizes the latest advances in science and technology to bring your superior, stylish windows and patio doors". I filed a detailed claim to the manufacturer of this product.The vinyl siding on my house (built in 2009) has become completely warped and misshapen in two large areas. Plygem still hasn't "fixed' themOur house contains 25 Ply Gem Vinyl Clad windows, and was built in 2012 . The contractors came and fixed the water damage that occurred on Plygems dimeFast Forward 1 year later. For more than 75 years, Ply Gem Residential Solutions has led the industry with a portfolio that is unmatched: #1 for windows, vinyl siding and metal accessories. I never received any email from the company requesting pictures, but soon received a letter from them stating that they had "reviewed the photos I sent" and tested the sample I sent, and that my claim had been denied because "that type of damage could only be caused by the product reaching high temperatures, and that is an exclusion of their product warranty". I'd also be willing to examine any additional sample(s) that the homeowner would be willing to submit. I have taken your feedback and forwarded it to our managers. The sample did exhibit signs of being exposed to excessive heat. Ply Gem Customer Service Representative Reviews. Oct 2018 – Present 1 year 1 month. The siding has become so badly misshapen that it will have to be replaced in order to resell the house.Desired SettlementI feel that this company did not handle my claim appropriately before making the decision to deny it. I would be happy to review the photos if they are submitted. Glassdoor has 170 Ply Gem reviews submitted anonymously by Ply Gem employees. There is obviously a defect and we are still within our warranty period. Of critical importance was the production reference label, which I was able to find on my defective window. They came out stating it was an installation error. After sending my claim, I called the company again to make sure that they would be emailing me with an email address that I could send my pictures to. Her manager did not follow up but I did receive a phone call from [redacted]'s manager. I would be grateful if you can you contact his manager and follow up with this issue for me?Oct-10-201: I receive an email from [redacted] as follows: No one is trying to avoid doing anything here. I have a warranty on these Windows, it is not being followed. Choose a different language and keep reading other reviews. Due to waiting 3 months, the entire summer, with a closed window, I do not feel I should pay for service charge for this repair or replacement. Due to COVID-19 related challenges and a high volume of requests we are currently experiencing extended response times. 4 Ply Gem reviews. If, as was suspected from the examination of the sample sumited, the issue is determined to be caused by window reflection; I will offer a good-will gesture of replacment material to the homeowner if the situation is correctied using one of the remedies suggested in the [redacted] bulletin. If there are any questions or need for further clairifaction, please contct our offices at 800-[redacted]Manager, Technical Serivces and WarrantyPly Gem Siding GroupConsumer Response, Do not purchase Leaf Relief to block pine needles. They indicated that there is nothing else they can do for me.Desired SettlementI am seeking the cost of the windows plus the cost of my contractor to remove and install the windows of my choice.Business Response Contact Name and Title: [redacted] Office ManagerI have agreed to send our Regional Service Manager on the this job to do water test the windows. No work life balance, February 4, 2019 – Social Media Specialist. I would like for them to provide repair, replacement, or money to have this replaced so that my home will be in a condition to one day resell it. I have also asked that the homeowner have the installer on site, but the installer has refused to come out.Consumer Response It was not brought to my attention that the regional manager wanted to come out along with the installer. It will be directly sent to our consumer service team. Scott Hall PlyGem Windows. My husband did what he was instructed to do. I got two expert opinions with stating manufacturing issue but Plygem is blaming the house. She requested that I resubmit the window numbers and she would follow up. At the same time I will come with a sample window and will demonstrate how and why windows are blocked the way they are.[redacted]. They closed the case stating that the windows were manufactured in 2012 and there is nothing more that they can do. I received a call today by a [redacted] who indicated that they have a technician that would like to come out to test the Windows and left a brand new reference number in her voicemail. 3.0 ... Glassdoor has 162 Ply Gem reviews submitted anonymously by Ply Gem employees. Original url: Have questions? Shortly thereafter [redacted] sent me an email asking me to verify the windows on the invoice are correct. I am requesting the cost of the Windows plus the labor to remove and install new Windows before anymore water damage occurs and could potentially cost even more money.Final Business Response I have reached out to [redacted] and asked that she give me a call in reference to her demands. I have debris cemented on the covers of my front gutters, high winds won't blow it off and I was told the product is working in my claim denial letter! Ply Gem Windows The Installation Process. Are you sure you want to remove this review from being featured for targeted profile? "Oct-09-2014: I emailed [redacted] at the Information Center, Ply Gem Window Div., Pittsburgh, PA, asked for her to review the chronology of my communications and lack of with [redacted] ant that I haven't received any calls or communications, I was hoping he would have said he will arrange an appointment on Oct-20: no such luck. Windows were purchased for new constructed home. If the part comes and it is not usable, then how long will I have to wait to get a new window installed. Reviews (469) 310-8720 Website. Business Response Customer last contacted Ply Gem on 8/6/15 regarding replacement parts. I understand that it may be protocol that when a file is open to have a tech come out but this will be tech number 4 for the SAME issue that has yet to be resolved. I immediately contacted Plygem in July and started the process all over. I sent in a number of forms stating in detail what the problem was, paperwork proving that I am the original owner of the home (including the deed to my home), a sample of the defective product, and my email address (as requested) so that they could email me to request pictures of the defective product. Teresa Miller Customer Service Manager West Coast at Ply Gem Windows Sacramento, California Area 77 connections The double pane door was locked with no signs of forced entry. This company sent out a service technician to my home on 2/11-2/12. Ply Gem will not replace a product that they sold me that is defective. Now I am being given a new reference number only to assume that this will be treated as a new issue. This website was reported to be associated with Ply Gem Industries, Inc.. Add contact information for Ply Gem Industries, Inc. The homeowner responded they are satisfied with the resolution. For more than 75 years, Ply Gem Residential Solutions has led the industry with a portfolio that is unmatched: #1 for windows, vinyl siding and metal accessories. Two separate entities, not affiliated with each other, has determined this window needs to be replaced; however, in my opinion Ply Gem has conveniently decided that this is not their problem!! P: 403 203 8200 T: 800 297 6102 . Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]We recieved the claim packet information for this claim on 7/28/15. Plygem "corrected the problem and gave my husband an adhesive to do to the other windows indicating that the other windows would have the same issue. Ply Gem Building Products. Scott Hall. I called Plygem Windows more than 3 times for a window glass is falling off and tilting. And window contractors indicated seating blocks are not properly installed by manufacturer. Ply Gem Windows Customer Service Representatives earn $40,000 annually, or $19 per hour, which is 35% higher than the national average for all Customer Service Representatives at $28,000 annually and 49% lower than the national salary average for all working Americans. Customer Service Manager Plygem Windows. English. Ply Gem Windows is a window manufacturer located in North America specializing mainly in mid-grade windows and doors designed to enhance your home and make your spaces brighter. However, we would like to learn more about why you feel that management may have been hostile. ThanksOct-19-2014: I hit reply to sender and tell [redacted] "October 29, 2014 is o.k. We tested the sample submitted and found no manufacturing defects present that would lead to the distortion seen in the sample. My tech has been very busy and has just not had the opportunity to call and schedule a time with you. There is nothing else we can do for you" I called them back to verify that my 10yr warranty was still in effect as my windows are still leaking and causing water damage. Ply Gem windows offers many advantages, starting with a national manufacturing and distribution network, as well as a commitment to customer service, sustainable practices and a wide variety of window styles that fit all of your design needs. The glass is setting on the bottom setting blocks and is even on each jamb at the sill as it should. D P DP CERTIFIED Ply Gem windows are tested to meet the air, water and structure requirements of AAMA/WDMA 101/I.S.2. I worked at Ply Gem full-time for more than 3 years, Management is like high school buddy system. Several days after submitting the information, [redacted] called me and told me "Good news! 160 Ply Gem reviews. http://glassdoor.com/slink.htm?key=vQMe9 #PlyGemCareers. We paid out of pocket to replace the window. Customer requested to send the replacement lock directly to her house. Copyright © 2008–2021, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "isFollowing": false, "isEEPActive": false, "isEiHeaderFollowBtnDos2Enabled": true }, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, Former Employee - Customer Service Representative, "Customer Service Sweatshop former employee", "Be carefull up and comming companies can chew you up and spit you out". And, they are ready give testimony if requested as they have given written assessment.Regards,[redacted]Final Business Response I propose that a meeting take place Monday 25th 9am at the home, I would like both contractors on hand so that they can show me why this is a manufacturing issue according to them. Oct-07-2014: I emailed [redacted], "I haven't I haven't received a call to reschedule our window replacement. And anywhere on the windows same floor. I have debris cemented on the covers of my front gutters, high winds won't blow it off and I was told the product is working in my claim denial letter!","neg-1. Plygem sent service guy and everytime he came over he claimed the house is shifting and installation issue. I would also like an explanation and apology of and for [redacted] insolent actions. We appreciate your feedback as we take your comments very seriously. [redacted] sent me an email but did not include a name or phone number. Please forward your concerns and contact information to vicki.frye@plygem.com and I will work internally to ensure that you receive excellent customer service. Thank you. I have left 3 messages for a person named [redacted] who is said to be the field supervisor who has not made the slightest attempt to return any of my calls. Your 5 windows will be sent to you at no charge. x 72 in. This lock was for an older model window manufactured in 2010. Barry Bouse. Learn More I was pleased to hear this but reminded her that there were 13 windows not 5. We reported in 20 reported in 2015 that 2 of our windows were defective and were leaking. Read employee reviews and ratings on Glassdoor to decide if Ply Gem is right for you. All collection of warranty related resources for American Craftsman windows and patio doors. If the photos and current or subsequent sample testing do not result in the determination that the distortion is a result of reflective heat, heat from an external source such as a bargeque grill, etc. Several windows have so much air coming through the sides that the blinds the blinds rattle against the window. He then did it to the 2nd window. Also, if frame square is off by 7/8", the gap on the glass should not be more than 3/8" inches per trigonometry. Apply now to our Technical Services Specialist position: http://glassdoor.com/slink.htm?key=vQkHn, Do you enjoy preparing financial forecasts, managing revenue or analyzing performance reports? No one with Ply Gem customer service will return my phone calls! I requested that instead of Plygem wasting their time to reimburse us for the cost of the windows and the labor to remove the windows and install new ones. The Plygem rep cut a slit in the window, then used an adhesive. Replacement lock was sent to her. I had a new home built in 2010 with PlyGem windows. Ply Gem offers a vast selection of styles and materials to fit any architectural design and project type. The mid level managment is not always the most qualified to perform thier jobs at this company you must have a degree this is not allways bad provided it applies to thier job title. Ply Gem windows and doors are easy to care for and easy to live with. With Our sliding glass patio door panel has a broken seal and moisture has gotten inside and streaked the interior and is not cleanable. I requested that the problem is not fixed and there is a problem with the windows. Literature Library. This product is defective, through no fault of my own, and I would like, in good faith, for this business to replace or repair the damage. I immediately told Plygem to refer to the order number from the previous year and explained that the problem last year obviously not corrected and the windows that were in the home were defected. I was not made aware that this request was offered to an installer let alone that the installer declined. individuals are rarely acknwledged unless you fit into the good old boys club. Ply Gem window cost ranges from about $250 for small fixed windows and exceeds $2,000 for the largest functional windows. I have a problem with this company and even third party installers indicated that Plygem is bad with their warranty and this is usual response from them.Desired SettlementI would like Plygem to stand behind their warranty and fix the problem.Business Response Contact Name and Title: [redacted] ManagerContact Phone: XXX-XXX-XXXXContact Email: [redacted]@plygemwindows.comWe at Ply Gem stand behind our product every day and gladly take care of warranty issues that are a Manufacturing defect. Business Response We have been in contact with the consumer and confirmed an appointment with our Service Tech on Wednesday, October 29. Ply Gem offers a lifetime limited warranty on their various series of windows. Clear All. Ply Gem Residential Solutions Cornerstone Building Brands, Inc. Headquarters 5020 Weston Parkway, Suite 400 Cary, NC 27513 Phone: 888-975-9436 Read employee reviews and ratings on Glassdoor to decide if Ply Gem is right for you. After not hearing from [redacted], I called him around 7/27 and left a voice mail. I had no further communication from [redacted] so on Nov 7th, 9th and 10th, I called and emailing her but received no response. If you still have questions, please call us at 888-975-9436 … No real pros, Managers don't listen, don't care, say you are slacking to prod you along. Leaf Relief doesn't honor their warranty (there are many other posted complaints of them not standing behind their product). between 11am - 1pm on Oct-22-2014: will it work for me.Oct-03-2014: I will be in Oregon that week, except for the day of Oct-20-2014.Oct-03-2014: [redacted] replies "Ok I will have them reschedule and call you".I wait for a call. I don't want to be contacted by Roy regarding my claim, and would rather be contacted by someone in the corporate office. I was told that I needed to submit proof that I was the first owner of the home. Unless the problem with the excessive heat is addressed, any new siding would likely fail in the same manner over the course of time. Ply Gem windows and doors offer a variety of affordable products for your new home or remodeling project. To date the window has not been fixed.On 5/19/15 I mailed in a warranty claim to Ply Gen Windows. On Oct 27, 2016 I spoke with [redacted] in the warranty department regarding 13 windows in my home that had completely fogged over. Ply gem service is terrible .I have broken window I need replaced and all I get is the runaround .One month later I still have a shattered glass window on the front of my house. Windows are leaking and determined not to be an installation error. Through the WEB I was able to make contact with their service representative, who sent me a form. They can provide the right window for every project and every … i had a ply gem sliding patio door installed 3 years ago, customer service real poor ;;;, service person has replaced all weather stripping, but the non sliding door frosts up on the bottom rail about 3 inches up when cold, windows dont frost, need to remove non slider part and insulate under door between door and frame, called custermer service … A week later I got a call for an appointment. I left that message at 11:00 today 9/21. 89 Ply-gem Windows jobs available on Indeed.com. The Windows are defective, it is not an installation error. I thanked him in advance, looking forward to his reply and to have a great weekend. Ply Gem is the absolute WORST window manufacture in the world! We have seen the fixes that have come from the factory and they don't work so we decided to join the class action lawsuit. Ply Gem window cost ranges from about $250 for small fixed windows and exceeds $2,000 for the largest functional windows. A free inside look at company reviews and salaries posted anonymously by employees. If so, check out our new Financial Planning & Analysis Manager position to learn more! I took over 50 pictures of my property, labeled them all with where I felt the damage was, the direction that side faces, and which side of the residence they were from. Lastly, Ply Gem hires a local contractor with a company called Windows Plus to do their warranty work- this business owner was so convinced that the window was defective he didn't even take pictures as proof! Select Ply Gem Products Identified as ENERGY STAR® 2021 Most Efficient. I ordered over 20 windows from this company back in 11/2014 and more windows in 05/2015. With this one name come a lot of big advantages, starting with a national manufacturing and distribution network. I waited for a call like he said.Then [redacted] finds the time to email me to say his tech scheduled me for Oct-29 between 8-10am, and to let him know I was waiting for a call to reschedule like [redacted] said, what happened to that call, why wasn't I contacted to reschedule, why did he reschedule without contacting me, why can't [redacted] be apologetic, why is [redacted] allowed to work for PlyGem when his ego is grossly interfering with his abilities to properly serve the customer, [redacted] is out of control.Desired SettlementA timely replacement of our window.
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